Sales Policy for Naturehato

Effective Date: January 3, 2025

Welcome to Naturehato, your trusted source for high-quality computer accessories and components. By using our website or purchasing our products, you are agreeing to comply with and be bound by the terms and conditions outlined in this Sales Policy. Please read the following information carefully before making any purchases.

1. Introduction

Naturehato is committed to providing top-tier products that meet the diverse needs of computer enthusiasts, gamers, and tech professionals. Whether you’re looking for keyboards, mice, cables, cooling systems, or any other computer accessories, we strive to offer the best in terms of quality and performance. Our Sales Policy ensures a smooth and transparent transaction experience, while guaranteeing the best customer service.

2. Product Availability

All products displayed on our website (https://naturehato.net) are available for purchase subject to stock availability. In the event that a product you have ordered is out of stock, we will promptly inform you and offer the option of either a full refund or the choice to wait until the item is back in stock. We strive to keep our inventory up to date, but occasionally, due to high demand or unforeseen circumstances, product availability may change.

3. Order Processing and Shipping

  • Order Processing Time: Orders are processed within 1-2 business days from the time of purchase. You will receive an email confirmation with tracking details once your order has been shipped.

  • Shipping Methods: We offer a range of shipping options depending on your location. Shipping times and costs may vary. Shipping rates are calculated at checkout based on your delivery address.

  • Domestic Shipping: For customers located within the United States, we provide reliable shipping services through trusted couriers such as USPS, FedEx, and UPS. Estimated delivery times for domestic orders are 3-7 business days.

  • International Shipping: We also ship to select international locations. For international customers, please be aware that additional shipping charges, customs fees, or taxes may apply.

4. Payment Terms

We accept a variety of payment methods for your convenience, including credit and debit cards (Visa, MasterCard, American Express), PayPal, and other popular payment gateways. All payments must be made at the time of purchase, and once payment is confirmed, your order will be processed.

5. Returns and Refunds

At Naturehato, we aim to ensure customer satisfaction with every purchase. If for any reason you are not fully satisfied with your order, we offer a 30-day return policy on eligible items. Please review the following return guidelines:

  • Eligibility for Return: Items must be in their original, unopened packaging, and in resalable condition. Products that have been used, opened, or damaged are not eligible for a refund.

  • Return Process: To initiate a return, please contact our customer support team at info@naturehato.net or call (763) 213-0365. Once your return request is approved, we will provide instructions on how to send the product back to us.

  • Refund Policy: Once the returned item is received and inspected, a refund will be issued to your original payment method. Please allow 7-10 business days for the refund to appear in your account. Please note that shipping fees are non-refundable.

6. Warranty

All products sold by Naturehato come with a limited warranty, which covers defects in material or workmanship under normal use. Warranty periods vary by product category and manufacturer. For more details on the warranty for a specific item, please refer to the product page or contact our support team.

7. Customer Support

Our customer service team is here to assist you with any questions or concerns you may have. You can reach us through the following channels:

For the most efficient service, please have your order number ready when contacting us.

8. Privacy and Security

At Naturehato, we prioritize your privacy and ensure that all personal information provided during the ordering process is securely stored and processed. We adhere to industry-standard encryption protocols to protect your sensitive data and never share your information with third parties for marketing purposes.

For more information on how we protect your personal data, please visit our Privacy Policy on our website.

9. Terms of Service

By placing an order with Naturehato, you acknowledge that you have read, understood, and agreed to our Sales Policy, as well as all terms and conditions outlined on our website. We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page, with the effective date indicated at the top.

Contact Information:

Naturehato
21700 Aztec St NW
Anoka, Minnesota
Phone: (763) 213-0365
Email: info@naturehato.net
Website: https://naturehato.net/

Thank you for choosing Naturehato! We look forward to serving you and providing the best computer accessories for your needs.