Shipping Policy

Effective Date: January 3, 2025

At NatureHato, we strive to provide fast and reliable shipping services to ensure that your products reach you in a timely manner. This Shipping Policy outlines the shipping methods, processing times, and other important information regarding the delivery of your orders.

1. Shipping Methods
We offer several shipping options to suit your needs:

  • Standard Shipping: Our most affordable option, with estimated delivery times of 5-7 business days.
  • Expedited Shipping: Faster delivery, with an estimated delivery time of 2-3 business days.
  • Overnight Shipping: For urgent deliveries, with an estimated delivery time of 1 business day.

2. Shipping Costs
Shipping costs are calculated based on the weight and size of your order, as well as the delivery destination. The shipping cost will be displayed at checkout before you complete your purchase.

  • Free Shipping: We offer free standard shipping on orders over $50 within the United States.

3. Processing Time
Orders are processed and shipped within 1-2 business days after your order is placed. Please note that orders placed on weekends or holidays may take longer to process.

  • Same-Day Shipping: Orders placed before 2:00 PM (Monday through Friday) may be eligible for same-day shipping, depending on product availability.

4. International Shipping
We currently offer international shipping to select countries. Additional shipping fees, taxes, and customs duties may apply depending on the destination country. Please note that international shipping times may vary based on the shipping method and location.

5. Tracking Your Order
Once your order has been shipped, you will receive an email notification with tracking information. You can use the tracking number to monitor the progress of your shipment.

6. Address Accuracy
Please ensure that the shipping address provided during checkout is accurate and complete. NatureHato is not responsible for delays or lost shipments due to incorrect or incomplete addresses. If you notice an error in your shipping address, please contact us immediately to update the information.

7. Delivery Issues
In the rare event that your package is delayed, lost, or damaged during transit, please contact our customer service team as soon as possible. We will work with the carrier to resolve the issue and ensure that you receive your order promptly.

8. Return to Sender
If a package is returned to us due to an incorrect or undeliverable address, the customer will be responsible for any additional shipping fees incurred for reshipping the order.

9. Contact Us
If you have any questions or concerns regarding shipping, please don’t hesitate to reach out to us: